Help Using Blackboard Collaborate Web Conferencing

We recommend that you prepare your technology prior to the session. Depending on your organizational policies you may need the assistance of your IT Staff if firewalls prevent you from downloading files. If you plan to log into the on-line webinar system to view the presentation, listen to audio, access captioning and Video Sign Language Interpreter and/or submit questions it is important that you follow the instructions for checking your computer system to ensure that it is configured correctly and you have the necessary software to access the webinar platform.

First time user with Blackboard Collaborate Web Conferencing

Get started by completing the steps outlined below:

Step 1 - Check System Requirements

Make sure that your system is compatible with Web Conferencing. Please verify your system requirements:

Check your System Requirements

Step 2 - Configure your system

We provide a Configuration Room that you can use to test your connection, settings, and configure your audio. This step is optional and is intended for sessions hosted on Blackboard Collaborate servers. To test your configuration for sessions hosted at your organization's site please contact your Administrator.

Test Blackboard Collaborate webconferencing in the Configuration Room

Note: When joining a Blackboard Collaborate web conferencing session for the first time you may see a security dialog box asking to confirm the application's digital signature. Click 'RUN' to continue.

Step 3 - Documentation

Need to know how to use Blackboard Collaborate web conferencing? We recommend that you read our product documentation.

Whether you are looking for a quick tip on a specific feature or detailed product documentation, Blackboard Collaborate is committed to providing comprehensive, on-demand resources to meet your learning needs. Please visit our On-Demand Learning Center to find the information you need.

Step 4 - View Blackboards Support Portal

Additional help is also available through Blackboards Support Portal.

Mobile Device Option

Blackboard Collaborate V12.5 offers an option to view and interact with the webinar via their Free Mobile App. The App is available for download from the Apple Store, Google Play and Amazon.

The Mobile App is compatible/available for IPhone and IPad, Android devices and Kindle Fire HD. NOTE: The Mobile App is not compatible with other Kindle devices

Closed Captioning is not available via the Mobile App.

The majority of Whiteboard Content is not accessible to screen readers in the Mobile App. NOTE: Some content, for example, the headers, are accessible to screen readers.

Individuals should review the information available from Blackboard regarding their Mobile App options at Blackboard Collaborate Website.

Note for Windows 8 Users: It has been reported that some Windows 8 users have faced compatibility issues with Blackboard version 12.5 and hence we kindly request that you check your system compatibility well in advance of the session to allow for any necessary troubleshooting.

We STRONGLY recommend you do this well in advance of the session to allow for any necessary troubleshooting.

Note: Individuals who are using Screen Reader Software should review the instructions and information available on-line at: